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Privacy Policy

Service and Therapy Animals Australia Limited

This is the privacy notice of Service and Therapy Animals Australia Limited ABN 70 622 294 357 (“we”, “our”, or “us”).
We are committed to protecting the privacy of our customers, donors, volunteers, subscribers, contacts, suppliers, contractors and employees (“you” and when relating to you, “your”) and complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

In this policy we describe how we collect, use, store and disclose your personal information:

1. The kinds of personal information we collect

Personal Information is information or an opinion that identifies an individual.  The kinds of personal information that we collect include without limitation:

  • contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
  • information relating to your circumstances and affairs relevant to the job or services for which we are engaged by you;
  • information about your interests, age, date of birth health, gender and requirements and the services and goods that you may wish to purchase;
  • information regarding our communications with you and your attendance at promotional events held by us;
  • if you are an employee, prospective employee or volunteer, information about your qualifications, skills and work experience;
  • if you are a supplier or prospective supplier, information about your business skills, services, products and prices;
  • credit card information;
  • your device type and ID, IP address, computer and connection information, geo-location information, page view statistics, websites visits and traffic, and standard web log information;
  • if you are a donor, information about donations you make to us;
  • information you send to us by posting to a forum, social media site or blog (if any) hosted by us;
  • information about pages you view on our website;
  • information we require to assist us in providing services or goods to you; and
  • other information you provide to us about you.

2. How we collect personal information

We collect personal information by various means including when:

  • you contact us with a question, inquiry or comment;
  • you subscribe to our newsletter;
  • you create a post on one of our social media sites;
  • you send us correspondence or other communication;
  • you attend an event where we are hosting or presenting;
  • you instruct us to provide services to you;
  • you apply for a job or position, or an agent or consultant appointed by you applies for a position or job on your behalf;
  • you make a donation to us, or enquire about making a donation to us; and
  • you visit our website or other social media.


Where practicable we collect personal information about you directly from you. However, we may have collected information about you from a third party such as a customer, a third party information provider, the courts or a person responding to our questions or inquiries.


If you are a customer and do not provide us with your name and address we cannot act for you.


​If you do not provide us with accurate personal information we may not be able to carry out our instructions or achieve the purpose for which the information has been sought.

3. The purposes for which we collect, hold, use and disclose personal information


We may collect, hold, use and personal information in order to:

  • respond to your enquiries;
  •  provide you with services;
  •  employ competent and diligent personnel;
  •  seek donations from you;
  •  enable you to access and use our website and social media, and to optimise that access and use;
  •  comply with our legal obligations, resolve any disputes with users, and enforce our agreements with third parties;
  •  consider any application you may make for employment;
  •  monitor or improve the use of and satisfaction with our services; and
  •  provide you with information about our sector, our expertise and services (and goods), and other information that we believe may be of interest to you.


We may also use personal information for secondary purposes closely related to the purposes listed above in this clause 3, in circumstances where someone would reasonably expect such use or disclosure.


We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

4. The parties to whom your personal information is disclosed


We may disclose personal information for the purposes described in this policy to the following:

  • our employees and related bodies corporate;
  • parties related to a job you have with us, including without limitation third party suppliers and service providers (including consultants or providers who assist and support us in providing services or products to you);
  • third party suppliers and service providers (including without limitation consultants or providers who provide assistance and support in connection with our websites, our business, personal relations, marketing, document archival, auditing, accounting, legal, and/or technology services);
  • professional advisors, dealers and agents;
  • payment systems operators (e.g. merchants receiving card payments);
  • our existing or potential agents, business partners, sponsors or other partners;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • third parties who you have authorised to receive information held by us; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.


We also will disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where we have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in, or in response to a subpoena, discovery request or a court order.

5. Disclosure of information outside Australia


We will not disclose your personal information outside Australia.


However, if you enter your personal information on any of our social media sites (including Facebook, Instagram and LinkedIn):

  • your personal information may be accessible and/or disclosed outside Australia to the social media provider in the country where they are located, including the United States of America, and stored (and backed-up) by them in various locations around the world;
  • your personal information will also be accessible by other users of the social media sites worldwide;
  • you consent to your personal information being accessible, stored and/or disclosed outside Australia in this way;
  • you acknowledge that we are not required to ensure that the relevant social media providers or other users of the social media sites (whether local or overseas) handle your personal information in compliance with Australian Privacy Law; and
  • you accept full responsibility for:
    • ascertaining how the social media providers will handle your personal information;
    • satisfying yourself as to the protections the social media site providers offer in relation to privacy and confidentiality; and
    • the use of your personal information by other users of the social media sites, and you release us from all such responsibility.

6. Website Use

You agree to be bound by our Website Terms and Conditions found at

7. Opting out of marketing communications

We may, from time to time, send you newsletters, invitations and updates about our services (or goods). You can opt out of receiving further such communications by notifying us using our contact details below or by clicking the “unsubscribe” option (if any) at the bottom of any marketing e-mail received from us.

8. Security of Personal Information


We may hold personal information in either electronic or hard copy form.


We may hold personal information in either electronic or hard copy form.


Personal information relating to customers is or will be stored in client files, and our general policy is to keep client files by us for a minimum of seven years and then destroy them, depending on the circumstances.


We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. However, we cannot guarantee the security of your personal information.


We train staff on the importance of safeguarding the privacy of personal information.

9. Access/correction/updating personal information


You can contact us to access your personal information held by us, or request us to correct or update your personal information held by us, by providing us with a written request using the contact details below. Unless we are subject to confidentiality obligations or some other restriction on giving access to the information and we are permitted to refuse you access under the Privacy Act, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:

  • giving access would be unlawful;
  • we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
  • giving access would have an unreasonable impact on the privacy of others;
  • the information could reveal the intentions of a party in negotiations;
  • giving access could prejudice the taking of appropriate action in relation to unlawful activity;
  • giving access could reveal evaluative information in a commercially sensitive decision-making process.


If you request to correct your personal information, we will correct, or, if we consider more appropriate, note your request for amendment of the information on your record. In order to protect an individual’s personal information, we may require personal identification before releasing the requested information.


We will not charge any fee for an access request but may charge a reasonable administrative fee for providing a copy of personal information.

10. Notification of Changes

If we decide to change our Privacy Policy, we will send you a copy of our revised policy or post a copy on our website.

11. Complaints / Contact us

If you believe we have breached this Privacy Policy of the Australian Privacy Act, you can make a complaint by sending details to:

Attention: The Privacy Officer,

or by calling +61 438 770 994.

Please include in your complaint your name, email address and telephone number and clearly describe your complaint.

We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may seek a review by contacting the Office of the Australian Information Commissioner using the information available at

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